Refund policy

RETURN & REFUND POLICY

Last updated: 8 August 2026

At Bone Inlay India, our furniture is handmade and carefully inspected before dispatch. As many products are made to order or customized, the following return and refund conditions apply.

1. ORDER CANCELLATION

Orders may be cancelled within 12 hours of placing the order, provided production has not started. Once production has started, custom or made-to-order orders cannot normally be cancelled.

2. RETURNS

If you are not satisfied with your purchase, you may request a return within 7 days of delivery.

The product must be unused, undamaged, and in its original condition and packaging.

For change of mind or personal preference, return shipping costs are the customer's responsibility. Custom-made or customized furniture cannot normally be returned for change of mind after production has started.

3. DAMAGED OR DEFECTIVE PRODUCTS

If your furniture arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and videos of the product, packaging, shipping label, and damaged area.

After reviewing the issue, we may offer a repair, replacement, or refund.

4. WRONG OR INCORRECT PRODUCT

If the product is materially different from what you ordered or does not match the agreed specifications, please contact us within 48 hours of delivery. We will review the issue and provide an appropriate solution.

5. CUSTOM-MADE FURNITURE

Customized or made-to-order furniture cannot normally be returned because of a change of mind after production has started.

This does not affect your rights if the product is damaged, defective, materially different from what was ordered, or does not match the agreed specifications.

6. RETURN CONDITIONS

Approved returns must be unused, undamaged, and in their original condition and packaging. We may refuse a return if the product has been used, altered, or damaged after delivery.

7. RETURN SHIPPING

For approved change-of-mind returns, the customer is responsible for return shipping costs.

For damaged, defective, or incorrect products, we will determine the appropriate return or replacement shipping arrangement.

8. REFUNDS

Once the returned product is received and inspected, we will confirm the refund.

Approved refunds will normally be processed to the original payment method. The time for the refund to appear may depend on the payment provider or bank.

9. HOW TO REQUEST A RETURN OR REFUND

Please contact us using the contact details on our website and provide your order number, photos/videos, and a description of the issue.

We will review your request and provide the next steps.

All returns and refunds are subject to applicable consumer laws.